SHIPPING & RETURNS

Shipping Policy

Your Perla order is lovingly packed and packaged, ready to be delivered to your door.

We offer a 3 - 5 working day UK standard delivery from despatch through Hermes Parcelnet Limited.

 

The cost of this service is £3.95.

Priority service is offered in Mainland UK, but may be subject to delays in remote areas.

We also offer worldwide shipping for £20.00 per item, plus duties and taxes (if applicable). This service is provided by Parcel2Go.

Please contact us if you have any queries.

Returns Policy

If our customers aren’t happy, then we’re not happy! To make sure our customers always have a positive Perla's Emporium experience, we’ve designed a generous, fair and transparent store policy. Read the following sections to find out more about how we provide the best customer experience for our loyal shoppers. Don’t hesitate to contact us with any questions.

In the event that you are not completely satisfied with your order, you have 14 days to return the goods.

Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product.

If you lose your returns form, then another copy can be emailed to you.

Please note that it is the customer who is responsible for return shipping fees and we cannot take responsibility for the delivery time or loss of a returned package, so we recommend using tracking numbers to insure your package is returned to us.